Driver Operations-Lalamove, Taiwan

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘global’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Main responsibilities

• Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.
• Community management: actively moderate (bring people together), leverage, incentive and rule the driver community to shape the best service quality to users and the best worth for drivers.
• Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.

What we seek

• Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data and performance-driven to identify leverages and make the best decisions for the business in every situation.