Workspace Experience and Operations Assistant Manager of Hong Kong

A leading facilities management company in Hong Kong needs a dedicated professional to oversee site operations. This full time role involves implementing best practices for preventative and corrective maintenance. You will also provide 24 hour emergency support. You will manage client relationships and stakeholder expectations. In addition, you will ensure excellent customer service and effective communication across all levels. If you have a bachelor degree in Facility Management, Property Management, or a related field, this role suits you. A minimum of four years of experience in facilities, property management, hospitality, or a related field is required. Good command of English and Cantonese is essential.

Company Overview

Our client is a global leader in real estate and facilities management, operating under JLL standards. The company values excellence, safety, and customer service. It manages contracts, procurement, and financial targets for high profile clients. The work environment is dynamic and requires independence, flexibility, and the ability to work under pressure.

Key Responsibilities

• Oversee site operations for multiple properties

• Implement best practices for preventative and corrective maintenance

• Provide 24 hour emergency support when needed

• Manage client relationships and set clear expectations

• Ensure excellent customer service at all times

• Communicate effectively with stakeholders at all levels

• Implement and manage health and safety procedures

• Ensure compliance with statutory regulations

• Maintain a safe working environment for staff and visitors

• Oversee procurement and vendor management

• Ensure timely service delivery within budget

• Follow client and JLL guidelines for all procurement

• Manage contracts and monitor expiry dates

• Initiate re procurement when necessary

• Ensure best value for the client in all contracts

• Support financial management and meet targets

• Follow proper accounts payable procedures

• Provide administrative support to the Facility Manager as needed

Qualifications

• Bachelor degree in Facility Management, Property Management, or a related field is preferred

• Minimum four years of experience in facilities, property management, hospitality, or a related field

• Experience liaising with local government agencies, landlords, or contractors

• Experience in operations, lease management, and contractual services

• Strong organisational and multitasking skills

• Excellent communication and interpersonal abilities

• Good command of spoken and written English and Cantonese

• Proficient in Microsoft Office and facility management software

• Knowledge of building systems and maintenance practices

• Independent, self motivated, flexible, responsible

• Willing to work under pressure

Benefits and Perks

The monthly salary for this role ranges from HKD 28000 to HKD 38000. Your experience and qualifications determine the exact amount. The company offers a competitive benefits package including medical insurance, annual leave, and performance based incentives. You will have opportunities for professional development and career growth. The role provides exposure to high profile clients and complex facilities management operations.

How to Apply

If this job description resonates with you, we encourage you to apply even if you do not meet all the requirements. We want to get to know you and what you bring to the table. Please submit your CV and a cover letter through the company’s recruitment portal. The employer values diversity and welcomes applicants from all backgrounds. If you are ready to take on a challenging and rewarding facilities role in Hong Kong, we encourage you to apply today.