Residential Manager-BaptistCare, Australia

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

About BaptistCare Kularoo Centre, Forster

Set in the picturesque seaside town of Forster, Kularoo Centre is a well-established and valuable part of the local community. Located just around the corner to the nearby shops and amenities, you will enjoy the best of convenience and nature.
Designed in a country homestead style, the well-loved center provides 160 beds catering for all levels of care, including respite, Ageing in Place, dementia, and palliative care.

About the role

As the Residential Manager, you will play a critical role in overseeing the daily operations of our Residential Aged Care Home, ensuring the highest level of care and services for our residents. You’ll lead a team dedicated to improving the lives of those we care for, ensuring all operational and governance requirements are met, and fostering a resident-focused, positive work environment.

Key Responsibilities:

• Leadership & Team Management: Lead and support a team to provide exceptional care, foster staff development, and ensure workforce planning and management aligns with operational needs.
• Financial Oversight: Collaborate with the Regional Operations Manager (ROM) to develop and manage annual budgets, ensuring effective expenditure management while maintaining quality care standards.
• Quality Assurance: Ensure that the facility meets all accreditation, safety, and quality standards, and that the home’s physical environment and clinical practices comply with legislative and best practice standards.
• Service Excellence: Maximize operational efficiencies while delivering high-quality resident care, exceeding customer expectations, and managing stakeholder relationships effectively.
• Compliance & Governance: Ensure all regulatory requirements are met, including Aged Care Quality Standards, Work Health & Safety policies, and other relevant legislative frameworks.
• Continuous Improvement: Lead and implement improvement initiatives, from managing risk and change to optimizing processes and staff performance, while ensuring a safe and supportive work environment.

Key Requirements:

• Essential Qualifications & Experience:
• Bachelor’s degree in Nursing or Allied Health (Postgraduate qualifications desirable)
• Minimum 5 years’ clinical experience, including senior operational management in aged care or health services
• Proven leadership in managing multidisciplinary teams in residential aged care (60-100+ beds)
• Strong experience in financial management, including budget development, implementation, and risk management
• Core Competencies:
• High-level analytical, problem-solving, and organizational skills
• Excellent communication, leadership, and relationship-building abilities
• Thorough understanding of Aged Care Funding Instrument and Australian Government Aged Care
• Subsidies
• Ability to lead within the governance framework and drive change in a challenging environment

Benefits

• Salary packaging available
• Fitness Passport available—unlimited access to a wide range of fitness facilities
• Medibank Private Health Insurance discounts
• Access to in-house and online training programs
• Supportive, positive team environment
• Access to family-friendly benefits like our EAP (confidential counselling and support services) and
• Flourish programs (to support your professional and personal growth)