Service-Technician Job In Arjo, Australia

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too? This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

Arjo is a Great Place to Work and we are always looking for more great people to join us.

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too? This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges. What is the Opportunity? – Are you an enthusiastic and experienced Field Service Technician? Do you thrive on solving technical challenges and providing exceptional customer service? If so, we have an exciting opportunity for you!

• We have a fantastic opportunity for enthusiastic and experienced Field Service Technician to join our passionate, highly driven and successful Service Team, based out of Eastern Creek, NSW.
• As a Field Service Technician, you will apply your technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third-party items for Arjo customers within the broader aged care and acute care healthcare environments. You will play an important role in ensuring our customer’s equipment is functional and safe to use for caregivers and residents/patients. Your skills and positive can-do attitude will help empower movement for people facing mobility challenges and increase the quality of lives for our customer base.

We are looking for a person to:

• Carry out maintenance, repairs and testing of Arjo’s range of products (medical equipment) as well as a range of related third-party equipment
• Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)
• Provide technical solutions in a professional manner and to agreed time frames;
• Provide accurate and compliant reporting on equipment serviced and repaired in Arjo’s service ERP system;
• Maintain and report spare parts stock accurately in Arjo’s service ERP system;
• Maintain the safety and integrity of all serviced products in accordance with Company Policy;
• The Field Service Technician role may require occasional regional NSW travel to meet the needs of our large and growing customer base. This role will serve mainly Sydney metro areas.

The skills you will need:

• Mechanical and/or Electronics background and aptitude;
• 2-5 years’ relevant field service experience, preferably within the Healthcare or a service related sector;
• Proven problem solving ability and troubleshooting skills ;
• Proven track record of providing exceptional customer service;
• Strong time management and planning skills with an ability to meet company performance targets/KPIs;
• A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments;
• The ability to understand the customer’s needs and provide appropriate solutions for mutual benefit;
• Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;
• Computer literacy. iPad use familiarity will be advantageous;
• The ability to work without direct supervision yet within a team environment;
• A current NSW driver’s license (Class C) is essential;
• Due to the role working in hospitals and aged care facilities, you are required to be fully vaccinated against COVID-19 and have a current influenza vaccination, in order to commence in this role.

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Great Place to Work Certified – May 2024
• Great Place to Work /Best Place to Work in Healthcare and Social Assistance – Australia 2024
• Company Van
• Paid Parental Leave Scheme
• Employee Assistance Program
• Free onsite parking
• Our Guiding Principles Reward and Recognition
• Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
• Continuing education and career development plan

Compensation & Benefits

We offer a competitive remuneration, incentive plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.