Workshop Team Leader-THL, New Zealand

Are you a hands-on mechanical leader with a passion for teamwork, customer satisfaction, and keeping fleets in peak condition? thl (Tourism Holdings Limited) is on the lookout for a Workshop Team Leader to join our dynamic team and ensure our motorhome fleet is safe, compliant, and customer-ready.

Why Join Us

At thl, we’re dedicated to delivering unforgettable travel experiences. As a Workshop Team Leader, you’ll play a pivotal role in maintaining our fleet’s mechanical excellence while fostering a motivated, high-performing team.

What You’ll Do

• Support the Workshop Manager in coordinating and supervising daily workshop operations.
• Distribute workloads based on team strengths and ensure timely service and repairs.
• Inspire and lead by example, fostering a collaborative and motivated team culture.
• Ensure vehicles exceed customer expectations in appearance, functionality, and compliance.
• Train, coach, and develop workshop staff, sharing your technical expertise.
• Maintain high standards of cleanliness, safety, and efficiency in the workshop.
• Communicate progress, escalate unresolved issues, and uphold thl’s customer-focused values.

What You’ll Bring

• Experience: 5+ years of mechanical expertise or a full NZQA Trade Certification.
• Knowledge: In-depth understanding of automotive systems, repairs, and warranties.
• Leadership: Strong interpersonal skills to motivate, train, and support your team.
• Customer Focus: Passionate about delivering top-notch service and fleet quality.
• Technical Proficiency: Competence in diagnostics, repairs, and Microsoft Office tools.
• Drive: Full driver’s license and flexibility to work varied hours, including weekends.

What We Offer

• A collaborative, people-focused work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits.
• The chance to work with an iconic tourism brand making travel dreams come true.